Privacy policy

Who we are

One Buyers Agency (ABN held by One Buyers Agency Pty Ltd) is a licensed buyers agency operating in Sydney's Eastern Suburbs, with offices at Suite 2/306–310 New South Head Road, Double Bay NSW 2028.

This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect information you provide directly: your name, email address, phone number, property brief, budget range, preferred suburbs and any other details you share through our contact form, consultation booking, newsletter sign-up, phone calls or email.

We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, pages viewed and referring site. This is used for analytics and security only.

How we use your information

To respond to enquiries and consultation requests; to provide buyers agency services including property search, appraisal, negotiation and auction bidding; to send market updates and newsletters where you have opted in; to improve our website and services; and to meet our legal and regulatory obligations.

We do not sell your personal information to third parties.

Who we share it with

We may share relevant information with selling agents, conveyancers, solicitors, mortgage brokers, building and pest inspectors or other professionals engaged as part of your purchase, only where necessary and with your knowledge.

We also use trusted service providers for website hosting, database storage, email delivery and analytics. These providers are bound to protect your information and use it only to deliver services to us.

Marketing and unsubscribing

If you subscribe to our market updates, you can unsubscribe at any time using the link in any email or by contacting us at hello@onebuyersagency.com.au. We will action requests promptly.

Cookies

Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

Data security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including access controls and encrypted storage. We retain information for as long as needed to provide our services and to meet legal record-keeping obligations, after which it is securely deleted or de-identified.

Accessing or correcting your information

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@onebuyersagency.com.au or call (02) 9121 6212 and we will respond within a reasonable period.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.